AML & KYC Policy

NOVATORA MARKETPLACE LTD, a company registered in England and Wales under company number 17451698, with its registered office at 20 Wenlock Road, London, N1 7GU, United Kingdom takes a risk-based approach to preventing money laundering, terrorist financing, fraud and abuse, in line with the UK anti-money-laundering and sanctions framework. This policy describes the controls that apply to every account.

Controls built into the service

• We sell only time-limited proxy access for a fixed price. Nothing we sell can be exchanged for cash, transferred to another user or sold back to us.
• Every order is paid by its own card payment; we do not accept balance top-ups, stored credit, cryptocurrency or cash.
• Refunds go only to the original card, never to a different card, account or person.
• Card payments go through our payment provider's fraud controls, including 3-D Secure when the card issuer requires it.

Customer due diligence

We may ask you to verify your identity before or after an order — for example for large or repeated orders, unusual activity, several payment cards on one account, a mismatch between card and account details, or an abuse report. We may request a government-issued photo ID, proof of address dated within the last 3 months and, for businesses, company registration details and the intended use of the proxies. We may suspend an account until checks are complete.

Sanctions and restricted users

As a matter of policy we do not serve customers located in or resident in the following countries and regions: Afghanistan, Belarus, the Central African Republic, Cuba, the Democratic Republic of the Congo, Ethiopia, Iran, Iraq, Lebanon, Libya, Mali, Myanmar (Burma), Nicaragua, North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Venezuela and Yemen, and the Crimea, Donetsk, Luhansk, Kherson and Zaporizhzhia regions of Ukraine. We do not offer proxies located in those countries. Sign-up and checkout are blocked for IP addresses we locate there, buyers confirm at checkout that they are not located there, and we refuse or reverse orders where we find such a connection. We do not deal with persons on the UK Sanctions List or the US OFAC Specially Designated Nationals list, and check customers against them when we carry out verification. Every buyer also confirms they are 18 or older.

Monitoring and reporting

We review orders and abuse reports for patterns associated with fraud, money laundering or misuse of the service. We may refuse or reverse orders, suspend proxies, close accounts, and report suspicious activity to the UK National Crime Agency without notifying the customer, where the law requires it.

Record keeping

Verification documents and transaction records are kept securely for 6 years after the end of the business relationship.

Contact

Questions about this policy or a verification request: support@proxydockstore.com.