Delivery Policy

Everything we sell is an online service: access to private proxy servers for a fixed period. There is no physical product and nothing is shipped by post.

What you receive

• For each proxy: a host (IP address), a port, a login and a password, in the format host:port:login:password.
• The protocol (HTTP(S); support switches a proxy to SOCKS5 on request) and the date and time the period ends.

How and when

Once the payment is confirmed we order the proxies from our infrastructure provider and show the credentials on your order page in My account — usually within a minute and in almost all cases within 15 minutes. The order page updates by itself; you can open it again at any time while the period runs. The service period starts when the credentials are issued.

If delivery fails

If the proxies cannot be issued, or are not issued within 24 hours, the order is closed and the full amount is refunded to the card you paid with, automatically. See the Refund & Cancellation Policy.

When the period ends

The proxies stop working at the end of the period shown on the order page. Nothing renews automatically and your card is not charged again.

Where we deliver

The service is available worldwide, except to users in comprehensively sanctioned countries or regions listed in our Terms of Service.

Questions

Email support@proxydockstore.com with your order number. We reply within 24 hours.