Refund & Cancellation Policy

This policy explains when you can cancel an order and how refunds work. It forms part of our Terms of Service. Refunds always go back to the card you paid with — never to another card, account or person. If an automatic refund cannot be completed, we refund the card manually within 2 business days.

Orders that are not delivered — automatic full refund

If we cannot issue your proxies — for example the location has just run out or the provider rejects the order — the order is closed and we refund 100% of the amount to your card, automatically and with no deductions. You don't need to ask. We issue the refund straight away; your bank normally shows it within 5–10 business days and always within 14 days.

A proxy that does not work

If a proxy does not connect, tell us at support@proxydockstore.com with the order number — ideally within 24 hours of delivery, so we can fix it quickly. We fix or replace it; if we cannot, we refund that proxy to your card (in full in the first 24 hours, for the remaining days after that). A website that blocks data-centre addresses is not a defect of the proxy. This does not affect your statutory rights.

Your right to cancel (consumers)

If you are a consumer in the UK or the EU you may cancel within 14 days of your order. Because proxy access is a service that starts immediately at your request, cancelling refunds the part of the price for the days not yet used, in proportion to the period you bought, within 14 days of your request. Once the period you paid for has fully run, there is nothing left to cancel. Business customers can ask us to cancel too, and we will refund the unused days where we can.

When we do not refund

We do not refund proxies suspended for a breach of the Acceptable Use Policy or the Terms, apart from any refund the law requires.

No subscriptions

Every order is a single payment for a fixed period. There is nothing to unsubscribe from and we never charge your card again.

How to ask

Email support@proxydockstore.com from the email on your account with the order or payment reference. We reply within 24 hours and process approved refunds within 2 business days.