Frequently asked questions

What exactly do I buy?+

Access to private datacenter proxy servers in the country you pick, for the period you pick (for example 30 days). You receive host, port, login and password for each proxy. Proxies are issued for HTTP(S); support switches any of them to SOCKS5 on request.

How fast is delivery?+

Usually within a minute of the payment being confirmed. The credentials appear on your order page in My account.

Is it a subscription?+

No. Each order is a one-off payment for a fixed period. Nothing renews or charges your card again; when the period ends the proxy simply stops working.

What can I use the proxies for?+

Legitimate work such as price and SEO monitoring, ad verification, QA testing from other countries, managing your own accounts and privacy. Spam, fraud, attacks, credential stuffing, unauthorised scraping of personal data and anything illegal are forbidden — see the Acceptable Use Policy. Abuse ends the service without a refund.

What if a proxy does not work?+

Tell us, ideally within 24 hours of delivery, and we fix or replace it; if we cannot, we refund that proxy to your card. If an order cannot be delivered at all, the full amount goes back to your card automatically. Your statutory rights are not affected.

What will I see on my card statement?+

The descriptor shown at checkout. Prices are in US dollars; your bank may convert them to your currency.

FAQ · ProxyDock